# Privacy Policy > How Super Farmacia Nueva, Inc. collects, uses and protects your information on fnueva.com and on the prescription portal rxintake.fnueva.com. - Canonical page: https://fnueva.com/en/privacy - Language: English (versión en español: https://fnueva.com/privacidad) - Site briefing for AI assistants: https://fnueva.com/llms.txt · full content: https://fnueva.com/llms-full.txt Last updated: 2026-08-24 This Privacy Policy describes how **Super Farmacia Nueva, Inc.** ("Farmacia Nueva", "we") collects, uses and protects your information when you visit **fnueva.com** (the "Site") and when you use our **Prescription Portal** at **rxintake.fnueva.com** (the "Portal"). By using the Site or the Portal you agree to the practices described here. ## 1. Who we are Super Farmacia Nueva, Inc. 91 Calle Georgetti, Naranjito, PR 00719 Phone: (787) 869-2290 · Email: info@fnueva.com ## 2. Information we collect ### On the Site (fnueva.com) The Site is informational. It does not require an account or any personal data. We collect only: - **Usage and analytics data:** we use Google Analytics to understand how the Site is used (pages visited, device type, country, traffic source). IP addresses are anonymized. Google may set cookies for this purpose; see [Google's privacy policy](https://policies.google.com/privacy). - **Browser preferences:** the language and theme (light/dark) you choose are stored locally in your browser. They are not sent to our servers. If you contact us by phone, email (info@fnueva.com or recetas@fnueva.com) or WhatsApp, we handle the information you send under this policy and applicable law. Note that WhatsApp and email are third-party services with their own privacy policies. ### On the Portal (rxintake.fnueva.com) To process your prescription, the Portal collects: - **Identification data:** full name, date of birth, phone number and email address. - **Customer type:** new or existing. - **Images:** a photo of your prescription and, for new customers, a photo of your health-plan card. Images are converted to PDF for processing. - **Technical data:** IP address, browser (user agent), selected language and submission date/time, used for security and abuse prevention. - **Bot verification:** the Portal uses Cloudflare Turnstile to confirm you are a person. See [Cloudflare's privacy policy](https://www.cloudflare.com/privacypolicy/). ## 3. Protected health information (PHI) The information you submit through the Portal (prescriptions, health-plan details and your identification data) is **protected health information** under the federal HIPAA law (Health Insurance Portability and Accountability Act). Farmacia Nueva uses it solely to **fill your prescription, coordinate delivery and communicate with you** about your order, as permitted by law. Our **Notice of Privacy Practices** describes your HIPAA rights and how we may use and disclose your health information in more detail. It is available at the pharmacy and on request by calling (787) 869-2290. ## 4. How we use your information - To fill and prepare your prescription. - To coordinate home delivery or pickup at the pharmacy. - To contact you if we need to clarify anything about your prescription or health plan. - To protect the Site and the Portal against fraud, abuse and unauthorized access. - To comply with legal and regulatory obligations that apply to pharmacies in Puerto Rico and the United States. We **do not sell** your information or use it for third-party advertising. ## 5. Where and how your information is stored - Portal data is stored on **Cloudflare** infrastructure (databases and file storage) in **private containers** with no public access. - All transmission is encrypted with **HTTPS/TLS**. - Only **authorized Farmacia Nueva staff** can view submissions, and every access is recorded in an **audit log**. - Your language and theme preferences are stored only on your device. ## 6. Retention and deletion - Portal submissions and their images are **automatically deleted 90 days** after creation by a daily automated process. Incomplete drafts are deleted sooner. - Once processed, your prescription becomes part of your **pharmacy record**, which we keep as required by Puerto Rico law and federal regulations. - Site analytics data is kept according to Google Analytics' retention settings. ## 7. Who we share information with We share information only with: - **Service providers** that help us operate the Site and the Portal (Cloudflare for hosting, storage and security; Google for Site analytics). They may use the information only to provide the service to us. - **Your doctor, your health plan or other health-care providers**, when needed to fill your prescription or process your coverage. - **Authorities**, when required by law. ## 8. Your rights You may ask us for: - Access to the information we hold about you. - Correction of inaccurate data. - Deletion of your information, subject to legally required retention periods. - A copy of our Notice of Privacy Practices. To exercise these rights, email **info@fnueva.com** or call **(787) 869-2290**. If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (HHS OCR). ## 9. Minors The Portal is intended for adults. A parent or legal guardian may submit a minor's prescription on their behalf. ## 10. Security We apply reasonable technical and organizational measures (encryption in transit, private storage, access control, rate limits, bot verification and audit logs). No system is 100% secure; if we detect an incident affecting your information, we will notify you as required by law. ## 11. Changes to this policy We may update this policy. The current version will always be published on this page with its update date. ## 12. Contact Super Farmacia Nueva, Inc. · 91 Calle Georgetti, Naranjito, PR 00719 · (787) 869-2290 · info@fnueva.com